Returns and Exchanges Policy – VB Active Living

Effective Date: June 2024

1. Return and Exchange Period

You may return or exchange items within 30 days of receipt. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.

2. Return Process

To initiate a return, please contact our customer service team at info@vbactiveliving.com or with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

4. Exchanges

If you need to exchange an item, please contact us at info@vbactiveliving.com or +61 [Your Phone Number]. We will provide instructions on how to return the item and ship the replacement.

5. Non-Returnable Items

The following items are non-returnable:

Gift cards
Sale or clearance items

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@vbactiveliving.com . We will provide a prepaid return label and arrange for a replacement or refund.

7. Return Shipping Costs

You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.